Department of Education customer service – Customer Query Form
The Customer Query Form is now available for all queries regarding payroll, pensions and school transport
The Department of Education has introduced this Customer Query form, which is designed to provide customers with a more efficient and integrated way to engage with the department.
To ensure that all queries are managed reliably and efficiently, by the appropriate individual, from 7 March 2025 the following mailboxes will direct school staff customers to the Customer Query Form.
The Customer Query Form has been introduced by the Department of Education under the Customer Service Strategy 2024-2026, to further increase efficiencies and modernise service delivery platforms.
This is intended to enhance their customer service, by ensuring that all queries are tracked and processed in a timely and professional manner by the appropriate individual.
Published by Department of Education, 22nd February 2025.